Warranty and Refunds

Test each account early

The warranty window is printed on the listing and starts at delivery. Connect or sign in to every account inside it; doing so never cancels the warranty.

Replaced

• The IMAP or web password in the line is rejected.
• The account is suspended or closed when you first try it.
• A protocol or feature the listing names, such as POP3, web login or a recovery mailbox, is missing.

How a claim works

Open a ticket from the order page with a screenshot of the error while the window is still open. You receive another account from the same listing, or a refund for that account if the listing is empty. Orders never delivered and double charges are refunded in full.

Excluded

• Browser sign-in on accounts sold as mail-client only.
• Accounts blocked after bulk mailing or other automated activity.
• Claims made after the window, and orders under a chargeback.